Do I need to know anything about flying?
No experience needed, there will
be a staff member in the co-pilot's seat coaching you
for the duration of your flight. We are here for the general
public. We want you to have a great experience while learning
Is this suitable for an experienced pilot?
Yes! We frequently have current
and former private pilots enjoy our simulator, and we have
even had a few commerical pilots come in. Our staff can tailor
your flight to any level of prior knowledge and experience.
Is there a minimum age to use the flight simulator?
Yes. Children 12 years of age and older
can enjoy the experience (also check our height restrictions).
A parent or guardian must accompany anyone under the age of 18.
Please remember that the simulator is not a toy or video game,
so participants must be able to respond to instructions. We also
recommend either the Introductory Flight or Thrill Flight
packages, as the longer sessions may be too lengthy for people
under 15 years of age, but if you feel your child can do the
Adventure Flight or Ultimate Flight packages, we will be more
than happy to accommodate your request.
Are there height restrictions?
There are no formal restrictions.
However, customers under 5'0'' may have difficulty
seeing the screen and reaching some of the instruments, and
customers over 7'0'' may have difficulty fitting
in the pilot's seat. If you are uncertain, please contact us
and arrange to visit when the simulator is not in use to see how
well you fit inside.
Can I bring a friend?
Yes, there are chairs for two
“passengers” in the back of the simulator. Your
guests will be able to see what you and the coach are doing
and look at the scenery outside the windscreen. There are
no age restrictions for spectators, but we ask that younger
and/or more restless children be accompanied by an adult
(other than the pilot). There is no additional fee for
spectators and you do not need to inform us in advance.
Can I split my flight time with someone else?
Our Introductory and Thrill Flights
are not long enough for more than one person to take a turn as
pilot, but our Adventure and Ultimate Flights can be shared by
up to two pilots. If two members of your group want to fly,
sharing an Adventure Flight will be less expensive than booking
two separate Thrill Flights while giving you each nearly as
much flight time. If you have a larger group of people who all
want a turn in the pilot's seat, contact us about group events!
Is this a motion simulator?
This is a fixed-based simulator
so there is no motion. However, the 210° wrap-around screen
can give you the sensation of movement.
Can I get motion sickness from my experience?
Possibly. The simulator does not
move, but the scenery is projected onto a 210° wrap-around
screen, so there will be moving images in your peripheral vision.
Like driving a car, it is rare for the pilot to experience
motion sickness, but your “passengers” are more
likely to feel the effect. If you or anyone in your group is
prone to motion sickness, please tell one of our staff
members before your flight.
What should I wear?
Wear comfortable pants or shorts
(dresses, skirts, and kilts are not recommended) with closed
flat shoes (high heels, sandals, and flip-flops are prohibited).
How can I purchase a flight package or gift voucher?
You can schedule your flight
experience or buy gift vouchers in person at our store, or
on-line through our reservation system. If you buy a voucher
on-line, you will have the opportunity to print it out at the
end of the transaction. If you have a promotional discount code,
be sure to tell our staff member or enter it on the checkout page!
What time should I arrive for my experience?
Please arrive ten minutes before
your scheduled time for the Adventure or Ultimate Flight, or
five minutes before your Introductory or Thrill Flight, so
you have time to check in and discuss what you hope to get
out of your experience with our staff.
What is your cancellation policy?
A minimum cancellation notice of
72 hours prior to your reservation date and time is required to
receive a full refund. Credit card purchases will be refunded
to the card used to make the purchase. Cancellations of a
reservation with less than 72 hours' advance notice are
What are your terms and conditions?